Returns

Return Policy

Any unworn (other than trying on) and unwashed item(s) can be returned for a refund within 14 days of the date your order was delivered. This policy is firm and we will make no exceptions.

How to Return: All returns must be neatly repackaged, resent to our return address, (you are responsible for shipping costs) and accompanied by an email regarding the reason for your return. Send all emails to info@willowlaynelingerie.com.

Non-returnable items: Items not in new / unworn condition will be rejected during the return inspection. 

 

Our "Perfect Fit" Promise

Unsure about sizing? Shoot us an email and our sizing pros will be happy to help! Often, even if a product doesn't come in your technical size, it usually covers a wider size range than what is listed on our sizing chart (we're working on doing a complete revamp of that!). But until then.... we have a "Perfect Fit" Promise for you: if you order something that doesn't quite fit, or that you're not totally in love with... no worries! We'll help you pick out a new style and/or size and send you a totally-free replacement in the mail (or a refund, if you wish). You will pay the return shipping fee, but we'll cover the rest. Our main concern? To get you rockin' a gorgeous bralette that you can't get enough of ;) 

For sizing inquires, shoot us an email at: info@willowlaynelingerie.com

 

Return Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying shipping costs for returning your item. We are not responsible for any returned items that are lost in transit. 

 

Damaged Items

All damaged items must be reported within 7 days of receiving the item to be eligible for a refund or replacement. You will receive a full refund or replacement. You will also be reimbursed for any shipping fees (send us a picture of your receipt at the post office!). Please begin by reporting damaged items via email at info@willowlaynelingerie.com

 

Shipping Addresses for Returns:

 

US Shipping Center -->

Willow Layne Lingerie

365 Retreat Lane West

Powell, Ohio 43065

UNITED STATES

 

Europe Shipping Center -->

Abigail Slone

Via di Parione, 21

Roma, Rome 00186

ITALY

 

Questions? Contact us at info@willowlaynelingerie.com.